VideoProtects Limited Warranty Policy

This Limited Warranty Policy was last modified on September 17, 2021.

Limited Warranty

J. J. Keller & Associates, Inc. (“J. J. Keller”) warrants to the authorized seller that its VideoProtects Camera(s) will be free from defects in material and workmanship under normal use for a period of one (1) year from the date on which J. J. Keller ships VideoProtects Product to said purchaser (“Warranty Period”). Because J. J. Keller cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only VideoProtects Products that were purchased from J. J. Keller by an authorized seller, unless otherwise prohibited by law.  J. J. Keller reserves the right to reject warranty claims from purchasers for VideoProtects Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse, improper installation, alteration to the product, or negligence.


J. J. Keller will, at its option, either repair or replace any VideoProtects Products that J. J. Keller determines to be defective and eligible for this warranty. If J. J. Keller is unable to repair or replace the  VideoProtects Products within a reasonable period of time, or determines, in its sole discretion, that such repair or replacement is inappropriate, J. J. Keller reserves the right to refund the original purchase price of the defective VideoProtects Products.

J. J. Keller shall not be obligated to repair, replace, or refund the purchase price for any VideoProtects Products that have been opened or otherwise manipulated in a manner that is inconsistent with J. J. Keller’s exclusive right to repair or replace any allegedly defective VideoProtects Product.

How to Submit a Warranty Claim

Purchasers who wish to make a warranty claim based upon an VideoProtects Product defect must immediately notify J. J. Keller of any claimed defect. Our Customer Service team can be reached by calling 1-800-327-1342.

Please note that you will be required to provide a description of any claimed defect(s) and a receipt or other dated proof of purchase from J. J. Keller or the J. J. Keller authorized reseller from which the VideoProtects Product was purchased to verify warranty eligibility.

Limitation of Liabilities

There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to VideoProtects Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall J. J. Keller be liable for any special, incidental, or consequential damages based upon breach of this warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.